Information We Collect

When you interact with navorienthal, we collect information in several ways. Some you provide directly—like when you create an account or contact us. Other information comes from your use of our platform.

• Personal details including name, email address, and phone number when you register or inquire about our programmes
• Professional information such as your current role, experience level, and career interests to personalise your learning journey
• Technical data including IP address, browser type, device information, and how you navigate through our platform
• Communication records from emails, phone calls, and any feedback you share with our team
• Learning progress data to track your educational milestones and recommend relevant content

We don't collect sensitive personal data unless absolutely necessary for your educational experience. When we do, we'll always ask for your explicit consent first.

How We Use Your Information

Your information helps us create a better learning experience. Here's exactly what we do with it:

• Deliver our financial education programmes and provide ongoing support throughout your learning journey
• Send programme updates, schedule changes, and important announcements related to your studies
• Improve our platform based on how students interact with content and identify areas for enhancement
• Respond to your inquiries and provide customer support when you need assistance
• Comply with legal obligations and maintain accurate records for regulatory purposes
• Analyse website performance and user experience to make data-driven improvements

We never sell your personal information to third parties. That's a promise we stand firmly behind.

Information Sharing and Third Parties

Sometimes we need to share information with carefully selected partners to deliver our services effectively. Here's when and why:

• Educational partners and guest instructors who contribute to programme delivery, but only information necessary for their role
• Technology service providers who help maintain our platform, process payments, and send communications on our behalf
• Legal authorities when required by law or to protect the rights and safety of our students and staff
• Business partners for joint programmes, but only with your explicit consent and clear benefit to your learning experience

All third parties we work with are bound by strict confidentiality agreements. We carefully vet each partner to ensure they meet our privacy standards.

Your Rights and Control

Under UK data protection law, you have significant control over your personal information. These rights aren't just legal requirements—they're fundamental to how we operate.

To exercise any of these rights, simply contact our privacy team using the details below. We'll respond promptly and guide you through the process.

Data Security and Storage

Protecting your information is one of our highest priorities. We use multiple layers of security to keep your data safe:

• Industry-standard encryption for all data transmission and storage, ensuring information remains secure in transit and at rest
• Regular security audits and penetration testing by independent cybersecurity experts to identify and address potential vulnerabilities
• Strict access controls limiting data access to authorised personnel only, with full activity logging and monitoring
• Secure UK-based data centres with physical security measures and 24/7 monitoring to protect against unauthorised access
• Regular backup procedures and disaster recovery protocols to ensure data availability and integrity

We retain your personal information only as long as necessary for the purposes outlined in this policy, typically for the duration of your programme plus seven years for educational records compliance.

Cookies and Website Analytics

Like most websites, we use cookies and similar technologies to enhance your browsing experience and understand how visitors use our platform.

• Essential cookies that enable basic website functionality and security—these cannot be disabled without affecting site performance
• Analytics cookies to understand visitor behaviour, popular content, and areas for improvement, helping us create better user experiences
• Preference cookies that remember your settings and personalise content based on your interests and learning goals
• Marketing cookies for relevant programme recommendations and targeted communications, but only with your explicit consent

You can control cookie preferences through your browser settings or our cookie banner when you first visit our website. Disabling certain cookies may limit some functionality.

International Data Transfers

While we primarily store data within the UK, some of our technology partners operate internationally. When data crosses borders, we ensure adequate protection:

• All international transfers comply with UK adequacy decisions or use appropriate safeguards like Standard Contractual Clauses
• Regular assessments of international partners' data protection practices and compliance with UK standards
• Clear contractual obligations requiring international partners to maintain UK-equivalent data protection standards

Updates to This Policy

We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. When we make significant changes, we'll notify you through:

• Email notifications to your registered address explaining what's changed and why
• Prominent notices on our website highlighting updates and their effective dates
• In-platform notifications when you log into your account, with clear explanations of any changes affecting you

Continued use of our services after policy updates constitutes acceptance of the changes, though we'll always provide reasonable notice before implementation.